Public toilets are vital in ensuring that people retain their dignity and the confidence to participate in community life, but public toilets in Wales are increasingly at risk of closure – over 100 public toilets have been closed in the last five years and two councils no longer provide any public conveniences.

The Welsh Senate of Older People has recently carried out research that shows how vital public toilets are to combat isolation and loneliness and to ensure that older people remain active in their communities.

The Welsh Senate of Older People thinks that high street chains can help and are calling for them to open their toilets to the public.


The Chair of the Welsh Senate, Lynda Wallis, said, “We’re asking chains like Costa Coffee, Starbucks and Caffé Nero to allow the public to use their toilets without having to make a purchase. If they can’t access a toilet, a lot of older people don’t feel confident leaving their homes, which can mean essential tasks like food shopping don’t get done, leaving people completely isolated.


“Opening toilets on the high street will ensure that people have the confidence to get out and about, remain active and maintain their independence”.

Information leaflets

There is a lot of information and support available for older people in Wales, but our members have told us that they often don't know where to get that information or who they need to call for support.

The Welsh Senate of Older People has produced some bilingual leaflets for members to distribute in their local area to spread the word about useful contacts, schemes and entitlements for older people.

If you think there is a subject about which the Welsh Senate should produce a leaflet, please let us know. You can dowload the existing leaflets by clicking below or you can request copies by post by calling 029 2043 1570 or emailing